Keeping you safe

It’s important to us that you feel comfortable and supported when you choose to live with us.

 

We have a range of measures in place to give you peace of mind and to ensure you feel as safe as possible during your stay. We have also received an assurance statement from the British Safety Council confirming our approach is in accordance with current UK Government and sector specific guidelines.​

✅​ We’re regularly reviewing our policies

We know that keeping you informed of changes to these temporary policies is really important. That’s why we have assembled an Incident Management Team in each country, as well as a Global Crisis Management Team to actively monitor updates and seek guidance from the relevant health authorities. Both teams meet regularly to review the information received and align our policies and processes accordingly.

✅ Staff available 24/7

Our friendly Village Teams work around the clock, every day of the year, to ensure you always have someone to speak to should you need our help or support. If you’d prefer to limit your face to face interactions, you can contact the Customer Contact Village by calling +44 (0) 161 850 6664, emailing contact@campuslivingvillages.co.uk or speaking to them via webchat, which is accessible on the contact page. They will then pass on any important information to your Village Team.

For further information on Coronavirus (COVID-19) please review the information on the NHS website here. Information from UK Government is available here.

✅ Face coverings and social distancing

In England, the legal requirement to wear a face covering in enclosed public spaces ended on 19th July 2021. Whilst residents are no longer required to wear one in communal spaces within the village, we’re asking all our residents to consider wearing one when social distancing is not possible (e.g., in lift, corridors, etc.) and be mindful about how others may be feeling following the change.

In Wales, the COVID Alert Level is 0, meaning residents are still required to wear a face covering when outside of their flat.

Regardless of location, our staff will continue to wear face coverings when they enter residences, in the internal communal areas of the Village, and whenever social distancing is not possible. Perspex screens will remain at our receptions for the time being, and we ask that you please also help us keep our teams safe by maintaining social distancing when you interact with staff.

For further information on Coronavirus (COVID-19) please review the information on the NHS website here. Information from UK Government is available here.

✅ Enhanced cleaning and hygiene

An enhanced cleaning regime remains in place at all our villages, including regular cleaning of all communal high touch points such as handrails, door handles and push buttons to ensure that we maintain hygiene within our villages. Hand sanitiser stations are installed at entry and exit points in our villages.

✅ Dedicated support if you need to self-isolate

If you need to self-isolate, our Village Teams will support you by ensuring food and parcel deliveries are brought to you in the safest way possible, as well as helping remove any rubbish safely. We will provide you a Self-Isolation Toolkit which explains how we will support you in more detail.

To ensure that we can support you throughout your isolation, please let your Village Team know via the village phone number or email address, or by calling our COVID-19 hotline on +44 (0) 161 850 6664.

Please do not visit the reception or leave your flat to tell us if you are self-isolating.

✅ Self-isolation quick tips

  • If we decide to do a fire drill, we will let you know. Any other time you hear the alarm sound, make your way to the assembly point via your nearest fire exit.
  • Try to maintain a distance from your flat mates. Use the communal kitchens when other residents are not around. Clean all surfaces and touchpoints after use.
  • We will deliver any medicine or food groceries to your room, please call us to book a time slot for this to be delivered to your room.
  • We will deliver your parcels to your room on the same day that this is delivered. We will knock on your door and leave this outside for you.
  • We will deliver, collect and post COVID tests for you, please call us to let us know when these are ready for collection.
  • Place your rubbish in a bag and tie when this is full. Place in a second bag and store the bag in you room or kitchen for 72 hours. After this time, please leave outside your door and we will collect this for you.
  • Ensure you have a good handwashing regime, washing for at least 20 seconds.
  • The laundry will not be available during your self-isolation period.

While self-isolating, only emergency maintenance will be carried out. Any non-emergency maintenance will be carried out after your self-isolation period has ended.

Read more

Steps we can all take to reduce the risk of transmission

General hygiene

Everyone should regularly wash their hands with soap and water and use hand sanitiser when entering or exiting their flat and their village.​

Wearing a face-covering

Wearing a face-covering is not compulsory in most situations, although it is required on some public transport systems, and requested in shops and other facilities. We encourage use of face-coverings if you are sharing a general communal space with others but ask everyone to be mindful that some residents may feel comfortable wearing one, whilst others may not. It is important we respect the choice of each individual and not make people feel uncomfortable if the decide to wear one or not.​

Testing

Travelling to and from uni? Take a rapid COVID-19 test at home first. It’s free quick and easy. Then take two tests on site or at home when you get there and keep testing regularly. You can report all your results online.

People who do not have symptoms of COVID-19 can take part in regular testing using LFD tests. Asymptomatic testing can help to identify people who may have COVID-19, but are not feeling unwell, so that they can take steps to reduce the spread of infection to others:

Asymptomatic LFD testing is most effective when tests are taken regularly, twice a week. If you test positive for COVID-19 by LFD test, you should self-isolate and request a follow-up PCR test:

Vaccination

The Government are encouraging all students who are not yet fully vaccinated to “grab a jab”. Additionally, those who have had their first vaccine don’t need to get their second in the same place they got their first.​

COVID-19 app

The NHS COVID-19 App is the fastest way to know if you’ve been exposed to COVID-19. The quicker you know, the quicker you can take action to protect the ones you love.

Thanks to the millions of us using the app, it prevents up to 2000 new infections, every day. So let your NHS COVID-19 App keep on protecting you.

The NHS COVID-19 App is your personal alarm system that helps you manage your COVID-19 risk. Use the app to find out if you’ve been near someone who’s tested positive, check symptoms, book a test, enter positive test results and get up to date information on any new local restrictions, self-isolating and support payments.

Make sure you have the latest version downloaded and keep Bluetooth and contact tracing switched on to protect yourself and others.​

Self-isolation

If for any reason, residents need to self-isolate whilst living with us, our Village Teams will assist you by ensuring any food and parcels you have purchased are brought to you in the safest way possible, as well as helping remove any rubbish safely. We will provide you with our Self-Isolation Toolkit which explains, in detail, how we will support you. You can also find our ‘quick tips’ above on this page.

To ensure that we can assist you throughout your isolation, please let your Village Team know via village phone number or village email address, or by calling our COVID-19 hotline on +44(0)161 850 6664.​

If you have a suspected or confirmed case of COVID-19

Anyone with COVID-19 symptoms or a positive test result should stay in their room and self-isolate immediately for 10 days from the point symptoms started (or, if asymptomatic, from the date the positive test was taken). Please inform the Village Team immediately via {village phone number} or {village email address}, or by calling our COVID-19 hotline on +44(0)161 850 6664. If you have symptoms of COVID-19, you should arrange to have a PCR test as soon as possible, regardless of your vaccine status.

If advised to self-isolate by NHS

Anyone contacted by NHS Test and Trace because they have been a close contact of someone with a confirmed case of COVID-19, may be required to self-isolate (depending on their age and/or vaccine status).

Please read the latest guidance to understand the rules on NHS Test and Trace, and let us know if you will be required to self-isolate by emailing village email address or calling village phone number as soon as possible.​

Household advice

A few simple precautions can reduce or stop the virus moving from one person to another. Following the steps within this document will help protect you, your flatmates, and others you come into contact with.

  • Maintain social distancing wherever possible.
  • If possible, wear face coverings when you are sharing areas with others.
  • Open windows to allow for air circulation within your flat.
  • Make sure you clean communal bathrooms and kitchens regularly, paying particular attention to high touch (e.g., kitchen worktops, handles, and flush buttons).​
Definition of a household

A “household” is a group of people living in a shared flat or house. It is common for the Coronavirus to be transmitted between household members when one person is asymptomatic or becomes ill.​

Sharing a flat with someone in self-isolation

Due to the volume of new arrivals during the start of the academic year, and the limited number of rooms at our disposal, it is possible that you will, at some point, share a flat with someone who is in a period of self-isolation. However, depending on the reason for self-isolation, you and other flatmates may not need to self-isolate. For example:

1. If you share a flat with someone who is self-isolating because they have arrived from an amber list country, or been contacted by NHS, you are not required to self-isolate unless:

a. you have symptoms or a confirmed case of COVID-19

b. you are requested to do so by NHS and have not yet received a full course of a UK Government approved vaccine and a negative PCR test

2. Those who live in the same household as someone with COVID-19 should stay at home and self-isolate unless they are fully vaccinated or aged under 18 years and six months. More information on household self-isolation exemptions can be found on the Government website.

If we are made aware that you or a member of your flat has a confirmed or suspected case of COVID-19, we are required to advise all other flatmates so they can determine if they too need to self-isolate, and to allow you to plan for the safe use of the communal facilities within the flat. Due to data protection, we may not be able to advise you of other residents’ self-isolation status unless they have a confirmed or suspected case. However, we do encourage those in self-isolation to advise their flatmates in a safe and secure manner (e.g., via a notice on their room door), and to agree a schedule for use of communal areas.

General

General hygiene

Everyone should regularly wash their hands with soap and water and use hand sanitiser when entering or exiting their flat and their village.​

Wearing a face-covering

Wearing a face-covering is not compulsory in most situations, although it is required on some public transport systems, and requested in shops and other facilities. We encourage use of face-coverings if you are sharing a general communal space with others but ask everyone to be mindful that some residents may feel comfortable wearing one, whilst others may not. It is important we respect the choice of each individual and not make people feel uncomfortable if the decide to wear one or not.​

Testing

Travelling to and from uni? Take a rapid COVID-19 test at home first. It’s free quick and easy. Then take two tests on site or at home when you get there and keep testing regularly. You can report all your results online.

People who do not have symptoms of COVID-19 can take part in regular testing using LFD tests. Asymptomatic testing can help to identify people who may have COVID-19, but are not feeling unwell, so that they can take steps to reduce the spread of infection to others:

Asymptomatic LFD testing is most effective when tests are taken regularly, twice a week. If you test positive for COVID-19 by LFD test, you should self-isolate and request a follow-up PCR test:

Vaccination

The Government are encouraging all students who are not yet fully vaccinated to “grab a jab”. Additionally, those who have had their first vaccine don’t need to get their second in the same place they got their first.​

COVID-19 app

The NHS COVID-19 App is the fastest way to know if you’ve been exposed to COVID-19. The quicker you know, the quicker you can take action to protect the ones you love.

Thanks to the millions of us using the app, it prevents up to 2000 new infections, every day. So let your NHS COVID-19 App keep on protecting you.

The NHS COVID-19 App is your personal alarm system that helps you manage your COVID-19 risk. Use the app to find out if you’ve been near someone who’s tested positive, check symptoms, book a test, enter positive test results and get up to date information on any new local restrictions, self-isolating and support payments.

Make sure you have the latest version downloaded and keep Bluetooth and contact tracing switched on to protect yourself and others.​

Isolating and quaratine

Self-isolation

If for any reason, residents need to self-isolate whilst living with us, our Village Teams will assist you by ensuring any food and parcels you have purchased are brought to you in the safest way possible, as well as helping remove any rubbish safely. We will provide you with our Self-Isolation Toolkit which explains, in detail, how we will support you. You can also find our ‘quick tips’ above on this page.

To ensure that we can assist you throughout your isolation, please let your Village Team know via village phone number or village email address, or by calling our COVID-19 hotline on +44(0)161 850 6664.​

If you have a suspected or confirmed case of COVID-19

Anyone with COVID-19 symptoms or a positive test result should stay in their room and self-isolate immediately for 10 days from the point symptoms started (or, if asymptomatic, from the date the positive test was taken). Please inform the Village Team immediately via {village phone number} or {village email address}, or by calling our COVID-19 hotline on +44(0)161 850 6664. If you have symptoms of COVID-19, you should arrange to have a PCR test as soon as possible, regardless of your vaccine status.

If advised to self-isolate by NHS

Anyone contacted by NHS Test and Trace because they have been a close contact of someone with a confirmed case of COVID-19, may be required to self-isolate (depending on their age and/or vaccine status).

Please read the latest guidance to understand the rules on NHS Test and Trace, and let us know if you will be required to self-isolate by emailing village email address or calling village phone number as soon as possible.​

Sharing a household

Household advice

A few simple precautions can reduce or stop the virus moving from one person to another. Following the steps within this document will help protect you, your flatmates, and others you come into contact with.

  • Maintain social distancing wherever possible.
  • If possible, wear face coverings when you are sharing areas with others.
  • Open windows to allow for air circulation within your flat.
  • Make sure you clean communal bathrooms and kitchens regularly, paying particular attention to high touch (e.g., kitchen worktops, handles, and flush buttons).​
Definition of a household

A “household” is a group of people living in a shared flat or house. It is common for the Coronavirus to be transmitted between household members when one person is asymptomatic or becomes ill.​

Sharing a flat with someone in self-isolation

Due to the volume of new arrivals during the start of the academic year, and the limited number of rooms at our disposal, it is possible that you will, at some point, share a flat with someone who is in a period of self-isolation. However, depending on the reason for self-isolation, you and other flatmates may not need to self-isolate. For example:

1. If you share a flat with someone who is self-isolating because they have arrived from an amber list country, or been contacted by NHS, you are not required to self-isolate unless:

a. you have symptoms or a confirmed case of COVID-19

b. you are requested to do so by NHS and have not yet received a full course of a UK Government approved vaccine and a negative PCR test

2. Those who live in the same household as someone with COVID-19 should stay at home and self-isolate unless they are fully vaccinated or aged under 18 years and six months. More information on household self-isolation exemptions can be found on the Government website.

If we are made aware that you or a member of your flat has a confirmed or suspected case of COVID-19, we are required to advise all other flatmates so they can determine if they too need to self-isolate, and to allow you to plan for the safe use of the communal facilities within the flat. Due to data protection, we may not be able to advise you of other residents’ self-isolation status unless they have a confirmed or suspected case. However, we do encourage those in self-isolation to advise their flatmates in a safe and secure manner (e.g., via a notice on their room door), and to agree a schedule for use of communal areas.

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Book with confidence

We understand that the situation at the minute is uncertain and plans can change. In light of this, we have some flexible assurances to help put your mind at ease.

No visa no pay

If you require a visa to study in the UK and this is rejected you can cancel your September academic booking for free.*

Two weeks free of charge    

Travelling from another country and need to self-isolate? We will provide you with two weeks free accommodation, prior to your contract start date.* ​

Terms and conditions apply​