We understand this is an uncertain time and that’s why now, more than ever, it’s important to us that you feel comfortable and supported when you choose to live with us.
That’s why we’ve introduced a range of measures to give you peace of mind and to ensure you feel as safe as possible during your stay. We have received an assurance statement from the British Safety Council confirming our approach is in accordance with current UK government and sector specific guidelines.
✅ Enhanced cleaning and hygiene
An enhanced cleaning regime has been introduced, including regular cleaning of all communal high touch points such as handrails, door handles and push buttons to ensure that we maintain hygiene within our villages. Hand sanitiser stations are installed at entry and exit points in our villages.
✅ Social distancing
Residents and staff will be required to adhere to social distancing rules in line with government guidance. The number of people allowed in lifts, our laundries and communal spaces at any one time will be restricted and there may be a one-way system throughout our villages in line with government guidance.
✅ Socially safe Village Life programme
We will be adding more virtual events to our Village Life events programme as well as more face to face events for smaller groups to ensure you can engage with your village community safely.
✅ Dedicated support if you need to self-isolate
If you are showing symptoms of COVID-19, or have been in contact with someone who has tested positive, you should use the NHS 111 coronavirus online service and follow the guidance on self-isolation. You must let your reception team know by texting the Customer Contact Village on +44 (0)161 850 6664 who will organise for help and support, should you need it. For guidance on how to self-isolate safely in your village, please see here.
✅ Staff available 24/7
Our friendly village teams work around the clock, every day of the year, to ensure you always have someone to speak to should you need our help or support. If you’d prefer to limit your face to face interactions, you can contact the Customer Contact Village by calling +44 (0)161 850 6664, emailing firstname.lastname@example.org or speaking to them via webchat, which is accessible on the contact page. They will then pass on any important information to your village team.
✅ We’re regularly reviewing our policies
We know that keeping you informed of changes to these temporary policies is really important. That’s why we have assembled an Incident Management Team in each country, as well as a Global Crisis Management Team to actively monitor updates and seek guidance from the relevant health authorities. Both teams meet regularly to review the information received, and align our policies and processes accordingly.