Keeping you safe

It’s important to us that you feel comfortable and supported when you choose to live with us.


We have a range of measures in place to give you peace of mind and to ensure you feel as safe as possible during your stay. We have also received an assurance statement from the British Safety Council confirming our approach is in accordance with current UK Government and sector specific guidelines.​

✅​ We’re regularly reviewing our policies

We know that keeping you informed of changes to our COVID-19 policies is really important. That’s why we have assembled an Incident Management Team in each country, as well as a Global Crisis Management Team to actively monitor updates and seek guidance from the relevant health authorities. Both teams meet regularly to review the information received and align our policies and processes accordingly.

✅ Face-coverings

You are no longer required to wear a face-covering when outside of your flat or in social spaces in the village.

For further information on Coronavirus (COVID-19) please review the information on the NHS website here. Information from UK Government is available here.

✅ Staff available 24/7

Our friendly Village Teams work around the clock, every day of the year, to ensure you always have someone to speak to should you need our help or support. If you’d prefer to limit your face-to-face interactions, you can contact the Customer Contact Village by calling +44 (0) 161 850 6664, emailing or speaking to them via webchat, which is accessible on the contact page. They will then pass on any important information to your Village Team.

For further information on Coronavirus (COVID-19) please review the information on the NHS website here. Information from UK Government is available here.​

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Still got questions?

Check out the Living with Us page for FAQs, which includes lots of information such as what’s included in your room and how to pay your rent.

Want to chat to someone?

Our friendly team in the Customer Contact Village are here to answer all your questions and can book you a room quickly and easily. Visit the Contact Us page for details on how to get in touch. ​