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Campus Life |Student Accommodation | Campus Living Villages

Living with us

Here you’ll find information on moving in, life in your village as well as important stuff like paying your rent.

The booking process

Making an application

Applying to live with us is easy! All applications are handled online, and should take no more than ten minutes. Please make sure you have all your booking details to hand such as Student ID (don’t worry if you don’t have one yet), bank information and emergency contact details. Go to the book now page now to start your application.

Guarantors

All students need to have a guarantor when they book with us. This should be an adult who is willing to meet the terms and conditions of your agreement if you are not able to. As part of the booking process, you will be asked to provide your guarantor’s contact details including email address, home address and telephone number. Your guarantor will subsequently receive an email with a link to the Guarantor Agreement page.​

The contract

As part of the application process, you will be asked to sign an assured short hold tenancy agreement or a licence agreement for a minimum tenancy period. These are legally binding contracts. You will be able to see the agreement online before you accept the offer.

Your contract will include the Christmas and Easter holidays, so there is no need to move out and vacate your room at Christmas or Easter.

Choosing your room

You can select which room suits your needs in the resident portal. So, whether you prefer to live independently in a studio or share a flat with a group of friends it is up to you. Our rooms are in high demand so the earlier you book the more choice you will have.

Group bookings

Want to live with your friend and make an application as a group? Our online application portal enables you to choose your own room. Just follow our simple application process via the resident portal to ensure that you get the flat and room you all want.

Dual occupancy rooms

Some of our locations can cater for couples. For dual or twin occupancy availability please call +44 (0)161 850 6664.

Please note: We are not able to provide accommodation for under 18s or non-students during term time in the majority of our locations.​​

Rebooking for the following year

Rooms for the next academic year usually go live at the beginning of November. You can speak to the Village Team to let them know you are interested in booking again and they will contact you to ensure you get the best choice of rooms at the best rates.​​

Cancelling your booking

If you need to cancel your booking with us, you can do so but you may still be liable to pay your rent if you completed your booking and are outside the cooling off period of seven days. You would need to let us know, in writing as soon as you know you will not be living with us.

You can read our cancellation policy here, you can also find it in your tenancy agreement.​​

Disabilities and medical conditions

The majority of our properties have accessible rooms available; you can find out more about these rooms and check their availability on each of the village pages. Upon booking an accessible room, or if you have any other disability or medical condition that requires our support, please contact our team on +44 (0)161 850 6664, so we can understand your specific requirements.

If you need special consideration because of a medical condition, you may be asked to provide a supporting letter from your doctor. Please include all relevant information on your application.​​

International student support

Moving to another country can be a daunting process. If you’re an international student, moving to the UK to study, we’re here to help make the transition into your new accommodation as smooth and as comfortable as possible.​ Find out how we can support you on the International Students page.​

Moving in

Preparing to move in

We recommend going through each area of the resident portal in the lead up to moving in, checking you’ve provided all the required information and payments (where required).

Your move in checklist:

  1. E-induction: Before you arrive, you need to complete a short e-induction in the resident portal here (see the Useful Information tab). A reminder email for the e-induction will be emailed to you ten days prior to your contract start date.

Please note:. Arena Village residents are not required to complete the e-induction – the university will contact you directly

  1. Emergency contact details: If you haven’t done so already, please update your emergency contact details in the resident portal here (click the three lines in the top left, then click Update Contact Details).
  2. Rent instalments: You can add your recurring payments details for your termly instalments in the resident portal here (click the three lines in the top left, then click Update Payment Details).

Please note: if you have a first instalment (due on 1st September) it will not be taken by Direct debit or Recurring Card Payment, so if you’ve not done so already, please make this payment manually in the resident portal here (click the three lines in the top left, then click My Account).

  1. Guarantor information: If your booking requires a guarantor, please ensure you have added or updated their information in the resident portal (see the My Bookings tab, then Step 4: My Guarantor). Your chosen guarantor will be prompted to confirm they agree, so please ensure all the information you provide is accurate.
  2. Check in barcode: Three days prior to your contract start date, you’ll receive an email containing your check in barcode. Please present it, along with a form of photo ID, when you arrive at your village so our team can confirm we have all the information we need and show you to your room.

Please note: you will not receive the barcode until you’ve provided all the required information and payments (where required).

What to pack

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the Your Village section in the resident portal.

Order essential items before you arrive

You can order essential items from our partner Noah’s Box, so everything are ready and waiting for you when you arrive.

Bedding packs start from £58, and they have full student starter kits starting from £179. They offer free next day delivery, and by using the code CLV10, you will receive a £10 discount on your first order!

To place an order, or browse their online shop, click here.*

*Subject to Noah’s Box’s terms and conditions​

Find your neighbours early

We have created closed Facebook groups for most of our villages where we’ll share important info, including upcoming events and advice. It is also a great way for you to chat to your new neighbours before you arrive!

To join your group, search on Facebook for ‘Official Group For (insert your village name here) 2021/22’. When joining the Facebook group, make sure that you are requesting to join the correct academic year – 2021/22.

Please note: The Facebook groups for Lyme Regis House, Chesil House, Cranborne House and Okeford House (Bournemouth University) along with John Lester and Eddie Colman Courts and Peel Park Quarter (University of Salford) are managed by the universities.​

Shipping

Our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take advantage of a £50 discount on your first order. Simply visit www.pinglocker.com/en/page/55555 and use the promo code SUPPORT50 when placing your order.

We cannot take responsibility for any lost or damaged items caused during collection/removal of your belongings.*

*Subject to Pinglocker’s terms and conditions​

Your moving in date

You can move in from your tenancy start date, which can be found on your contract. If you would like to move in early, please email contact@campuslivingvillages.co.uk or call us on +44 (0)161 850 6664, and we can check if your room will be ready for an early arrival.

Additional charges may apply.

Pre-arrival e-induction

Before you arrive, you will need to complete a short e-induction for your village in the resident portal here. A reminder email for the e-induction will be emailed to you ten days prior to your contract start date.

Check in slots

To help keep you and others safe, and to avoid unnecessary queues and congestion, please book a check in slot ahead of your move-in date.

Please note: Bournemouth University, Trinity Laban and University of Greenwich students will have their check in slots arranged via the university

Check in slots go live at 9am on 16th August 2021 – you will not be able to book a slot before this time.

If you are no longer able to make the confirmed time or date once your slot is booked, you can access the check-in slot section in the resident portal at any time and amend your booking .​

Express check in barcode

Our express check in barcode helps our teams quickly confirm we have all the required information from you, and that you have completed all necessary steps (see below) prior to arrival. The barcode will be sent to you three days prior to your contract start date once you have completed all the necessary steps, and you can present this to the team along with a form of photographic ID for a faster check in.

Steps required for those who have booked via University of Greenwich or Trinity Laban:

  1. E-induction: Before you arrive, you need to complete a short e-induction in the resident portal here (see the Useful Information tab). A reminder email for the e-induction will be emailed to you ten days prior to your contract start date.

Please note:

  1. Emergency contact details: If you haven’t done so already, please update your emergency contact details in the resident portal here (click the three lines in the top left, then click Update Contact Details).

Steps required for all other residents:

  1. E-induction: Before you arrive, you need to complete a short e-induction in the resident portal here (see the Useful Information tab). A reminder email for the e-induction will be emailed to you ten days prior to your contract start date.
  2. Emergency contact details: If you haven’t done so already, please update your emergency contact details in the resident portal here (click the three lines in the top left, then click Update Contact Details).
  3. Rent instalments: You can add your recurring payments details for your termly instalments in the resident portal here (click the three lines in the top left, then click Update Payment Details).

Please note: if you have a first instalment (due on 1st September) it will not be taken by Direct debit or Recurring Card Payment, so if you’ve not done so already, please make this payment manually in the resident portal here (click the three lines in the top left, then click My Account).

  1. Guarantor information: If your booking requires a guarantor, please ensure you have added or updated their information in the resident portal (see the My Bookings tab, then Step 4: My Guarantor). Your chosen guarantor will be prompted to confirm they agree, so please ensure all the information you provide is accurate.
  2. Check in barcode: Three days prior to your contract start date, you’ll receive an email containing your check in barcode. Please present it, along with a form of photo ID, when you arrive at your village so our team can confirm we have all the information we need and show you to your room.

Please note: you will not receive the barcode until you’ve provided all the required information and payments (where required).​

Travelling from a different country  

Visit our dedicated page for international students for frequently asked questions and advice for those moving to the UK to study.​

Committed to your safety

We understand this is an uncertain time and that is why now more than ever it is important to us that you feel comfortable and supported when you choose to live with us.

We know that keeping you informed of changes to these temporary policies is really important. That’s why we have assembled an Incident Management Team in each country, as well as a Global Crisis Management Team to actively monitor updates and seek guidance from the relevant health authorities. Both teams meet regularly to review the information received, and align our policies and processes accordingly.

For more information on our current measures please visit our Keeping you Safe page.​

Moving in early

Want to move in earlier than planned?

If you are travelling from abroad and need to self-isolate prior to starting your studies, contact the Customer Contact Village on +44 (0)161 850 6664, or email contact@campuslivingvillages.co.uk.*

*Terms and conditions apply

Cannot arrive on your village’s specified check-in date(s)?

If you are unable to arrive on your village’s specified check in date(s), there’s no need to worry – you can check in at any time of day once your contract starts. If you intend to arrive within two weeks of your contract start date, we ask that you book a check in slot – you can do this in the resident portal.

Most of our properties have staff on site 24 hours a day, seven days a week. If you arrive late at night and no-one is around, you can call the out of hours phone number for the village, which can be found on our contact us page.

Getting online

You will have access to free unlimited, high-speed Wi-Fi via our ASK4 network. Simply open your internet browser once you arrive, fill in the registration form and the world (wide web) is your oyster.

If you need any support, you can call ASK4 on +44(0)114 303 3232.​

Room inventory

Once you arrive, it’s important that you complete the online room inventory in the resident portal within the first few days of your arrival. This is your record of the room condition when you arrived and will be used to help you get your deposit back at the end of your stay.

Moving out

Already left the accommodation?

If you are a student who has already returned home and you’re unable to make it back to collect your belongings, our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take advantage of a £50 discount on your first order. Simply visit www.pinglocker.com/en/page/55555 and use the promo code SUPPORT50 when placing your order.

We cannot take responsibility for any lost or damaged items caused during collection/removal of your belongings.*

Please be aware that, as the contract holder, you are responsible for ensuring your room is clear by the end of the contract, if your belongings are not removed, a charge will be incurred for the disposal of the items.​

*Subject to Pinglocker’s terms and conditions​

Checking out at the end of your contract

Your move-out date is the date shown as your ‘contract end date’ on your contract (available via the resident portal). Please check out before 10am to avoid incurring additional rental charges.

To avoid extra costs for cleaning, make sure you clean your bedroom and private bathroom, and share the responsibility of cleaning any shared areas with your flatmates. If you check out earlier than your flatmates, it is a good idea to evidence the condition of the communal areas by taking photographs, as all residents are responsible for the condition of these areas at the time of the final check-out.

At the end of your contract your room will be inspected and a notification of any charges for cleaning and damage will be sent to you via email.​​

How do I get my deposit back?

At the end of your contract and once you have moved out of your room and returned your keys, your Village Team will conduct a check out inspection. If there is an amount which we need to recover in respect of breaches of your agreement, such as the costs of replacement or repair, these will need to be resolved before your deposit can be processed. Please ensure your rent payments are up to date and any sums due under your contract are paid prior to checking out. We will confirm any amounts we are claiming with you directly.

If you wish to dispute a charge, please contact your village team.

Once we have completed your check-out, you will receive an email from the Deposit Protection Service (DPS) which explains how to log onto their website and retrieve your deposit.​​

When will I get my deposit back?

You should receive your deposit back 28 days after your contract end date (you can find this in the resident portal or on your contract). Please note that if you wish to dispute a charge this may mean that we cannot refund your deposit within the 28 days.​​

Can I extend my stay until the end of summer?

You can extend your stay for up to eight weeks with prices starting from as little as £12.50 per night, meaning you can enjoy the summer months, and take time out to explore your surroundings or relax, safe in the knowledge that your belongings are stored safe and securely whilst you return home over the summer.

We are also offering a two-week cancellation policy which gives you the flexibility to change your plans completely free of charge (should you need to) up to 14 days prior to your summer booking.

Please contact the Customer Contact Village on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk for more information.​

Terms and conditions apply.​

Can someone help me move out?

Yes, you can have friends or family to help you move your belongings. To ensure the safety of our residents and staff, we would ask that you only have a maximum of one person to help you.

Life in your village

Your Village Team

It is the job of the Village Team to ensure that have a great experience. Your team is made up of a general manager, customer service advisors, housekeepers, and maintenance operatives. They are on hand to assist you if you have any questions, concerns or just want to chat.

Locked yourself out of your room? Need to pick up a parcel? The reception team is your first point of call for any day-to-day queries.​

Village Life events

Our village is your home, and we want to provide you with a place where you can live, learn, and grow. It’s about living somewhere to make new friends, where to have new experiences and, importantly, a place to create memories that will stay with you for years.

Village Life is our free programme of events and activities, hosted throughout the year to help you settle in and make new friends. As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information

To find out what events are happening at your village visit our events page.

What’s included in your room

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the Your Village section in the resident portal.

Bringing a TV

You’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture. Information on TV Licencing can be found at www.tvlicensing.co.uk.

IPTV (an internet TV service) is available in all halls. Residents can access this service for a small additional charge.​

Pets

As much as we love cuddly animals, there’s a strict no pet policy at all our villages. This includes every type of pet, from goldfish and birds to cats and dogs, with the exception of registered assistance animals.

Council Tax

In the UK, full time students are currently exempt from Council Tax during their studies so that’s one less cost to worry about. To qualify for an exemption form, please fill in the council tax form on the . We may also ask you to provide an exemption certificate from your university after you have checked in. If you don’t do this, the local authority may issue a Council Tax charge, and you will be liable to pay this cost.

Visit Council Tax – GOV.UK (www.gov.uk) for more information.

Contents insurance

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us in our residence at no cost to you.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. You can do this by downloading the MyEndsleigh app and registering. Once you do this you will be entered into a prize draw to win £50 a week for a WHOLE YEAR*

Visit MyEndsleigh to:

  • View what is and what is not covered
  • Get claims support
  • Personalise cover
  • Access rewards
  • Access wellbeing support

*Terms and conditions apply

Furthermore, you can upgrade your policy to cover your essential items when they are outside of your accommodation. Our policy number is HH1225

Visit Endsleigh’s website for more information.

Security

We know that feeling secure and safe is really important to our residents, that’s why we have Service and Safety teams in our villages. Our villages have CCTV cameras, and we conduct safety patrols for the safety of our guests.

Keys and fobs

If you lose or temporarily misplace your access keys or fob, please report this to the Village Team as soon as possible. We will be able to provide you access to your room whilst you try and find them.

We can also provide you with a replacement if they are permanently lost, and will only ever charge you what it costs us to provide the replacements – no hidden admin fees!

Support

We understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, remember there is help available.

Our villages are communities, and we urge all our residents to look after one another. If you have not seen your neighbour for a couple of days, knock on their door and ask them if they want a chat over a cup of tea. If you have serious concerns about a resident, inform the Village Team immediately.

There are lots of organisations, services and websites which can offer help. Your university will also have a range of support services which are open for you to use. Speak to staff at village reception who will be able to advise on how to access those services.

Students in the UK can also register for Togetherall – an online service providing free access to students with anxiety, depression, and other common mental health issues.​

Internet

You will have access to Simply open your internet browser once you arrive, fill in the registration form and the world (wide web) is your oyster.

Hi-speed internet Wi-Fi is provided completely free of charge (subject to you meeting the conditions in your rental agreement) via the ASK4 network and is available throughout the building including study areas and social spaces. To get online, connect to the ASK4 network, open your internet browser, and fill in the registration form.

Multiple devices? We know it is a technological world, so you can connect up to three devices with your ASK4 account!

We provide a wired and Wi-Fi internet service, which ranges from 20mb to 100mb for the Wi-Fi service, and up to 200mb for the wired service.​

Laundry facilities

All our villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website or App shown on the card and you’re ready to go.

Please note that the following villages will receive a free Wash Station card:

  • Arena Village
  • Burley Road
  • Okeford House
  • Belgrave View
  • Albert Court
  • McMillan Student Village
  • Prince Consort Village
  • Fitzroy and Wenlock Courts
  • Newport Student Village
  • Bonington Student Village
  • Peel Park Quarter
  • John Lester and Eddie Colman Courts

Full instructions of how to use the machines are on the wall of your village’s laundry room.

Collecting post

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office, and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.​

Raise a maintenance request

Something not working correctly?

For anything urgent, let reception know as soon as possible. For everything else, submit a form via the resident portal.

Guest policy

Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. We ask that all guests are accompanied by the resident they are visiting whilst they are in the Village. Residents are responsible for their visitor’s behaviour whilst they are in the Village and our teams reserve the right to refuse entry if there is any breach of the Village Rules, or if we believe their entry may cause a safety concern to staff, residents or other guests.

Recycling

We take recycling seriously and encourage all our residents to sort their waste whenever possible. Every village offers recycling facilities which may differ from village to village. Ask your Village Team for more information and look out for signs around the village.

Facilities, amenities, and rent

Your weekly rent and what is covered

We make life simple by charging one weekly rate which includes all your water, heating and electricity bills,  and insurance. We also provide Wi-Fi free of charge and make sure there are no hidden costs, so you can budget more effectively. The cost of rent will vary depending on what room you select, but the details of this will be contained in your tenancy agreement.

There may be a rent payment which is required before your arrival in addition to your deposit. Full details of the payment schedule can be found in your agreement. You will find a full breakdown of what payments are required and when they need to be made.

What you get when you live with us:

  • All your utility bills – water, electricity, and heating
  • Free in room Wi-Fi
  • Contents insurance to cover your belongings for up to £3,500
  • Staff available 24/7
  • Security on-site 24 hours a day*
  • Online maintenance reporting
  • Onsite maintenance staff
  • Hospitality welcome and service
  • Management support team
  • CCTV
  • On-site gym (if applicable)
  • Village Life events
  • Music practice rooms (if applicable)

*Roaming security checks are conducted in some villages​

Payment schedule

You can find the full details of your payment plan within your agreement in the resident portal. There you will find a full breakdown of what payments are required and when they need to be made.​

Paying your rent

The payment dates for your rent are stated on your contract and can also be viewed on the resident portal. We will also send you a reminder email 21 days in advance of your payment date.

You can set up a direct debit on the resident portal which will ensure that the rent is automatically paid on time.

You can set up your and make additional payments in the ‘My Account’ section on the resident portal.

What to do if you can’t pay your rent

Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty, we urge you to come and speak to us as soon as possible, so that we can discuss your issues and put you in touch with the appropriate support.​

What to do if your loan is delayed

We always try to align our payment dates with the receipt of student loans, but this may not always be possible, and payments will be required from you or your guarantor on the due dates in your agreement.

If you already live with us and have not yet received your loan, please speak to your Village Team today and they will be able to advise you of your options.

Financial support

If you are applying for student finance, you can do so here.

We always try to align our payment dates with the receipt of student loans but this may not always be possible. Payments will still be required from you or your guarantor on the due dates in your agreement.

If you find yourself in financial difficulty, we urge you to speak to a member of your village team as soon as possible, so that we can discuss your situation and put you in touch with the appropriate university support.

Find out how and when to apply for student finance

Cleaning

You will be expected to clean your bedroom, shared kitchen, lounge, and bathroom areas during your time with us. Cleaners will ensure the communal areas such as the stairwells are clean.

In Burley Road and Rusholme Place, our team will vacuum, mop, and wipe down your kitchen and lounge area once a fortnight.

In Bonington Student Village, Prince Consort Village, Raymont Hall and Surrey House, flats with shared bathrooms are cleaned once a fortnight.

Safety

COVID-19

Information on the safety measures we’ve introduced and how we’ll support you if you need to self-isolate, can be found on the Keeping you safe page.

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