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Living With Us | Campus Living Villages

Living with us

Here you’ll find information on moving in, life in your village as well as important stuff like paying your rent.

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Your questions answered

What to expect on the day

You will be able to move in from the date your contract starts. You can find a copy of your contract in the resident portal. 

To help keep you and others safe by avoiding unnecessary queues and congestion, you are required to arrange a check-in slot ahead of your move-in date. In order to do this, you will need to complete an online induction which will be emailed to you and which will then give you the option to choose the time and date you would like to check-in. 

Please note: 

  • Arena Village residents are not required to complete the induction and the university will contact you directly 
  • Bournemouth University students are required to complete the induction but the university will contact you directly about booking a check-in slot 
  • University of Greenwich and Trinity Laben students are required to complete the induction but only students who booked accommodation through CLV are required to book a check-in slot.  

After completing this e-induction and choosing your check-in time, you will receive a QR code 3 days before your move in date, which will be scanned by a member of the village team when you arrive at the village and will allow you to check-in quickly and easily.  

Please note that you must submit a guarantor and pay you first instalment of rent in the resident portal in order to receive your QR code. You can check your balance by visiting ‘My Account’ and selecting ‘Statements and Payments’ and check the status of your guarantor by selecting ‘My Bookings’.

If you are no longer able to make your confirmed time or date, you can access the check-in slot section of the induction on the resident portal at any time and amend your booking yourself.  If you’re running late on the day, please call us on +44 (0)161 850 6664.

On move-in day, you should bring a form of photographic ID with you, as well as your QR code. You can either print the code or show it on your phone. Be sure to have enough battery on your phone when you arrive. 

To maintain high levels of safety in our villages, we ask that you adhere to the following safety measures when you arrive: 

  • Only one helper is permitted to come on site to assist you with carrying your belongings. Please bear this in mind when choosing how many belongings to bring.  
  • You will need to wear a face covering when walking around the building. You do not need to wear one in your flat.  
  • Your helper will need to wear a face covering at all times whilst in the building. 
  • Access to lifts will be restricted to two people from one household at any one time.  
  • In accordance with Government guidance on not mixing households, we are currently operating a no-guest policy. A household refers to the people who reside in your flat. A guest refers to someone from a different flat in the village, or someone not living at the village. You can meet up in outside spaces provided you observe social distancing rules, subject to any local government restrictions. We will continue to monitor guidance and will relax these restrictions when it is safe to do so. 

If you are suffering from symptoms of COVID19, please let us know as soon as possible by texting us on +44 (0)161 850 6664. 

The main symptoms of coronavirus are: 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)   
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)   
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal  
Travelling from a different country  

If you are travelling from certain countries, the UK Government requires you to self-isolate for 14 days, once you arrive in the UK. For the latest list of countries this relates to, please check here.

If you are required to self-isolate due to traveling from one of these countries, we are offering residents the opportunity to move in early (up to 2 weeks) free of charge.*  if you are eligible, you can arrange this by contacting us on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk before you arrive.

If you have already moved in and need support, you can text us on +44 (0)161 850 6664 and we’ll call you back.

For guidance on how to self-isolate safely in your village, please see here.

*Terms and conditions ​

Committed to your safety

We understand this is an uncertain time and that’s why now more than ever it’s important to us that you feel comfortable and supported when you choose to live with us.

That’s why we’ve introduced a range of measures to give you peace of mind and to ensure you feel as safe as possible during your stay.

  • Enhanced cleaning and hygiene in our villages
  • Social distancing measures
  • Dedicated support if you need to self-isolate
  • 24/7 on-site support
  • Socially safe Village Life programme
  • Arrive up to two weeks early if you’re travelling from abroad, free of charge
  • Flexible check-in dates if your course is postponed*
  • No charge if you don’t get into your institution

To find out more about what we’re doing to give you peace of mind and to ensure you feel as safe as possible during your stay, click here.

*Terms and conditions apply

Moving in early

Want to move in earlier than planned?

If you are travelling from abroad and need to self-isolate prior to starting your studies, contact the Customer Contact Village on +44 (0)161 850 6664, or email contact@campuslivingvillages.co.uk.*

*Terms and conditions apply

Can’t arrive on your village’s specified check-in weekend?

If you are not able to arrive during the specified check-in dates, please let our team know by calling the out of hours number which can be found in the resident portal.

Buy essentials before you arrive

Be prepared ahead of move-in and order essential items from Noah’s Box. Bedding packs start from £58, with full student starter kits starting from £179. To place an order or browse their online shop, click here.

Find your neighbours early

We’ve created closed Facebook groups for most of our villages where we’ll share important info, including upcoming events and advice. It’s also a great way for you to chat to your new neighbours before you arrive!

To join your group, search on Facebook for ‘Official Group For (insert your village name here) 2020/21’. When joining the Facebook group, make sure that you are requesting to join the correct academic year – 2020/21.

*The Facebook groups for Lyme Regis House, Chesil House, Cranborne House and Okeford House (Bournemouth University) along with John Lester and Eddie Colman Courts and Peel Park Quarter (University of Salford) are managed by the universities.

Shipping

Our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take advantage of a £50 discount on your first order. Simply visit www.pinglocker.com/en/page/55555 and use the promo code SUPPORT50 when placing your order.

We cannot take responsibility for any lost or damaged items caused during collection/removal of your belongings.

 

Getting online

You have access to free unlimited, high-speed Wi-Fi. Open your internet browser when you’re in the village, fill in the registration form and that’s it. Just call ASK4 on +44(0)114 303 3232 if you need any support.​

Room inventory form

After you arrive, you will receive an email about completing a room inventory. It’s important that you fill the form in within the first few days of your arrival, because it’s a record of the condition of your room when you arrived, and it will be checked when you come to leave. Most importantly, it will help you get your deposit back.

You can also access the form through the resident portal.​

Already left the accommodation?

We understand that you may have already left your accommodation, should you wish to come and collect your belongings, this should be done in accordance with Government guidelines.

If you are a student who has already returned home and you’re unable to make it back to collect your belongings, we have a room packing and storage offer which you can take advantage of here.

Our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

Pinglocker offer a recorded and insured service, and as a Campus Living Villages resident, you can take advantage of a £50 discount on your first order. Simply visit www.pinglocker.com/en/page/55555 and use the promo code SUPPORT50 when placing your order.

Campus Living Villages cannot take responsibility for any lost or damaged items caused during collection/removal of your belongings.

Please be aware that as the contract holder, you are responsible for ensuring your room is clear by the end of the contract, if your belongings are not removed a charge will be incurred for the disposal of the items.​

Want to check out early?

We would advise you to consider Government guidelines on mixing households. If you are currently still living in the village and wish to return to your long-term home, please contact the Customer Contact Village on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk.

Checking out at the end of your contract

Your move-out date is the date shown as your ‘contract end date’ – you can find this on your contract and on the portal. Check out is before 10am to avoid incurring additional rental charges.

To avoid extra costs for cleaning, make sure you clean your bedroom and private bathroom and share the responsibility of shared areas with your flatmates. Everyone living in the flat is responsible for the condition it is in at the time of check-out. Refer to the online inventory form, completed when you moved in (available to view on the portal).

Your room will be inspected within 48 hours of your contract end date and a notification of any charges for cleaning and damage will be notified to you via email.​

Can I extend my stay until the end of summer?

You can extend your stay for up to eight weeks with prices starting from as little as £12.50pn. We’re also offering a two-week cancellation policy which gives you the flexibility to change your plans completely free of charge, should you need to. Meaning you can enjoy the summer months and take time out to explore your surroundings or relax knowing your belongings are stored safe and securely whilst you return home over the summer. Please contact the Customer Contact Village on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk for more information.​

Can someone help me move out?

Yes, you can have friends or family to help you move your belongings. To ensure the safety of our residents and staff, we would ask that you have a have a maximum of two people (from one household) to help you.

You and any person(s) helping you move should wear face coverings, wash your hands regularly, and maintain social distancing with other people – remember ‘hands, face, space’.

How do I get my deposit back?

At the end of your contract and once you have moved out of your room and returned your keys, your Village Team will conduct a check out inspection. If there is an amount which we need to recover in respect of breaches of your agreement, such as the costs of replacement or repair, these will need to be resolved before your deposit can be processed. Please ensure any sums due under your contract are paid prior to checking out. We will confirm any amounts we are claiming with you directly.

Once we have completed your check-out, you will receive an email from the Deposit Protection Service which explains how to log onto their website and retrieve your deposit.​

Your village team

It’s the job of the village team to ensure that you leave our accommodation having had a great experience. Your team is made up of a general manager, several customer service advisors and a maintenance operative. They’re on hand to assist you if you have any questions, concerns or just want to chat.

Locked yourself out of your room? Need to pick up a parcel? The reception team is your first point of call for any day to day queries.

Village Life events

Village Life is a free programme of events and activities*, hosted throughout the year to help you settle in and make new friends.

As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information

What’s included in your room

Items included in your kitchen and bedroom differ from village to village. Visit the resident portal to see a list of what your flat includes.

Prohibited

  • Drugs
  • Smoking in rooms (including electronic cigarettes)
  • Pets
  • Sticky tape on walls
  • Nails and screws in walls
  • Candles or incense
  • Hot plates, chip pans or deep fat fryers
  • Portable electric heaters
  • Mini-fridges, mini-ovens, or microwaves
  • Mains powered fairy lights
  • Extension leads
Your contents. Covered.

We’ve partnered with Endsleigh, the No.1 student insurance provider during your stay with us.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus, you’ll also be entered into a prize draw specifically for Campus Living Village residents, courtesy of Endsleigh!

Endsleigh have launched new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home. For more information on this and FAQs, including:

  • What is and what isn’t covered
  • Key exclusions – where cover isn’t provided
  • Policy excess – the amount you pay when you make a claim
  • How to make a claim
  • Personalise cover

Visit Endlseigh.co.uk

Security

What security is available at the accommodation?

We know that feeling secure and safe is really important to our residents, that’s why we have Service and Safety teams in our villages. Our villages have CCTV cameras and we conduct safety patrols for the safety of our guests.

What can I do if I lose my fob/keys?

If you lose your keys or fob please report this to the village team as soon as possible. We will be able to provide you access to your room whilst you try and find them. We can also provide you with a replacement is they are permanently lost. Please note you will be charged for replacement fobs and keys.

Support

We understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, remember there is help available.  

Our villages are communities, and we urge all our residents to look after one another. If you haven’t seen your neighbour for a couple of days, knock on their door and ask them if they want a chat over a cup of tea. If you have serious concerns about a resident, inform the village team immediately.  

There are lots of organisations, services and websites which can offer help. Your university will also have a range of support services which are open for you to use. Speak to staff at village reception who will be able to advise on how to access those services. 

Laundry

All of our villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website shown on the card and you’re ready to go.

Please note that the following villages will receive a free Wash Station card:

  • Arena Village
  • Burley Road
  • Okeford House
  • Belgrave View
  • Albert Court
  • McMillan Student Village
  • Prince Consort Village
  • Fitzroy and Wenlock Courts
  • Newport Student Village
  • Bonington Student Village
  • Peel Park Quarter
  • John Lester and Eddie Colman Courts

Full instructions of how to use the machines are on the wall of your village’s laundry room.

Collecting post

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.

You can find your village’s address in the resident portal.

Raise a maintenance request

Something not working correctly?

For anything urgent, let reception know as soon as possible. For everything else, submit a form via the resident portal.

Guest policy

Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. We ask that all guests are accompanied by the resident they are visiting whilst they are in the Village. Residents are responsible for their guest’s behaviour whilst they are in the Village and our teams reserve the right to refuse entry if there is any breach of the Village Rules, or if we believe their entry may cause a safety concern to staff, residents or other guests.

Recycling

We take recycling seriously and encourage all of our residents to sort their waste whenever possible. Every village offers recycling facilities which may differ from village to village. Ask your Village Team for more information and look out for signs around the village.

Paying your rent

The payment dates for your rent are stated on your contract and can also be viewed on the resident portal. We will also send you a reminder email 21 days in advance of your payment date.

Rental payments are taken via direct debit or through reoccurring card payment. You can set up your preferred payment method on the resident portal.

Financial support

If you are applying for student finance, you can do so here.

We always try to align our payment dates with the receipt of student loans but this may not always be possible. Payments will still be required from you or your guarantor on the due dates in your agreement.

If you find yourself in financial difficulty, we urge you to speak to a member of your village team as soon as possible, so that we can discuss your situation and put you in touch with the appropriate university support.

Find out how and when to apply for student finance

 

Information on the safety measures we’ve introduced and how we’ll support you if you need to self-isolate,  can be found on the Keeping you Safe page.

Moving in

What to expect on the day

You will be able to move in from the date your contract starts. You can find a copy of your contract in the resident portal. 

To help keep you and others safe by avoiding unnecessary queues and congestion, you are required to arrange a check-in slot ahead of your move-in date. In order to do this, you will need to complete an online induction which will be emailed to you and which will then give you the option to choose the time and date you would like to check-in. 

Please note: 

  • Arena Village residents are not required to complete the induction and the university will contact you directly 
  • Bournemouth University students are required to complete the induction but the university will contact you directly about booking a check-in slot 
  • University of Greenwich and Trinity Laben students are required to complete the induction but only students who booked accommodation through CLV are required to book a check-in slot.  

After completing this e-induction and choosing your check-in time, you will receive a QR code 3 days before your move in date, which will be scanned by a member of the village team when you arrive at the village and will allow you to check-in quickly and easily.  

Please note that you must submit a guarantor and pay you first instalment of rent in the resident portal in order to receive your QR code. You can check your balance by visiting ‘My Account’ and selecting ‘Statements and Payments’ and check the status of your guarantor by selecting ‘My Bookings’.

If you are no longer able to make your confirmed time or date, you can access the check-in slot section of the induction on the resident portal at any time and amend your booking yourself.  If you’re running late on the day, please call us on +44 (0)161 850 6664.

On move-in day, you should bring a form of photographic ID with you, as well as your QR code. You can either print the code or show it on your phone. Be sure to have enough battery on your phone when you arrive. 

To maintain high levels of safety in our villages, we ask that you adhere to the following safety measures when you arrive: 

  • Only one helper is permitted to come on site to assist you with carrying your belongings. Please bear this in mind when choosing how many belongings to bring.  
  • You will need to wear a face covering when walking around the building. You do not need to wear one in your flat.  
  • Your helper will need to wear a face covering at all times whilst in the building. 
  • Access to lifts will be restricted to two people from one household at any one time.  
  • In accordance with Government guidance on not mixing households, we are currently operating a no-guest policy. A household refers to the people who reside in your flat. A guest refers to someone from a different flat in the village, or someone not living at the village. You can meet up in outside spaces provided you observe social distancing rules, subject to any local government restrictions. We will continue to monitor guidance and will relax these restrictions when it is safe to do so. 

If you are suffering from symptoms of COVID19, please let us know as soon as possible by texting us on +44 (0)161 850 6664. 

The main symptoms of coronavirus are: 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)   
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)   
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal  
Travelling from a different country  

If you are travelling from certain countries, the UK Government requires you to self-isolate for 14 days, once you arrive in the UK. For the latest list of countries this relates to, please check here.

If you are required to self-isolate due to traveling from one of these countries, we are offering residents the opportunity to move in early (up to 2 weeks) free of charge.*  if you are eligible, you can arrange this by contacting us on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk before you arrive.

If you have already moved in and need support, you can text us on +44 (0)161 850 6664 and we’ll call you back.

For guidance on how to self-isolate safely in your village, please see here.

*Terms and conditions ​

Committed to your safety

We understand this is an uncertain time and that’s why now more than ever it’s important to us that you feel comfortable and supported when you choose to live with us.

That’s why we’ve introduced a range of measures to give you peace of mind and to ensure you feel as safe as possible during your stay.

  • Enhanced cleaning and hygiene in our villages
  • Social distancing measures
  • Dedicated support if you need to self-isolate
  • 24/7 on-site support
  • Socially safe Village Life programme
  • Arrive up to two weeks early if you’re travelling from abroad, free of charge
  • Flexible check-in dates if your course is postponed*
  • No charge if you don’t get into your institution

To find out more about what we’re doing to give you peace of mind and to ensure you feel as safe as possible during your stay, click here.

*Terms and conditions apply

Moving in early

Want to move in earlier than planned?

If you are travelling from abroad and need to self-isolate prior to starting your studies, contact the Customer Contact Village on +44 (0)161 850 6664, or email contact@campuslivingvillages.co.uk.*

*Terms and conditions apply

Can’t arrive on your village’s specified check-in weekend?

If you are not able to arrive during the specified check-in dates, please let our team know by calling the out of hours number which can be found in the resident portal.

Buy essentials before you arrive

Be prepared ahead of move-in and order essential items from Noah’s Box. Bedding packs start from £58, with full student starter kits starting from £179. To place an order or browse their online shop, click here.

Find your neighbours early

We’ve created closed Facebook groups for most of our villages where we’ll share important info, including upcoming events and advice. It’s also a great way for you to chat to your new neighbours before you arrive!

To join your group, search on Facebook for ‘Official Group For (insert your village name here) 2020/21’. When joining the Facebook group, make sure that you are requesting to join the correct academic year – 2020/21.

*The Facebook groups for Lyme Regis House, Chesil House, Cranborne House and Okeford House (Bournemouth University) along with John Lester and Eddie Colman Courts and Peel Park Quarter (University of Salford) are managed by the universities.

Shipping

Our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take advantage of a £50 discount on your first order. Simply visit www.pinglocker.com/en/page/55555 and use the promo code SUPPORT50 when placing your order.

We cannot take responsibility for any lost or damaged items caused during collection/removal of your belongings.

 

Getting online

You have access to free unlimited, high-speed Wi-Fi. Open your internet browser when you’re in the village, fill in the registration form and that’s it. Just call ASK4 on +44(0)114 303 3232 if you need any support.​

Room inventory form

After you arrive, you will receive an email about completing a room inventory. It’s important that you fill the form in within the first few days of your arrival, because it’s a record of the condition of your room when you arrived, and it will be checked when you come to leave. Most importantly, it will help you get your deposit back.

You can also access the form through the resident portal.​

Moving out

Already left the accommodation?

We understand that you may have already left your accommodation, should you wish to come and collect your belongings, this should be done in accordance with Government guidelines.

If you are a student who has already returned home and you’re unable to make it back to collect your belongings, we have a room packing and storage offer which you can take advantage of here.

Our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

Pinglocker offer a recorded and insured service, and as a Campus Living Villages resident, you can take advantage of a £50 discount on your first order. Simply visit www.pinglocker.com/en/page/55555 and use the promo code SUPPORT50 when placing your order.

Campus Living Villages cannot take responsibility for any lost or damaged items caused during collection/removal of your belongings.

Please be aware that as the contract holder, you are responsible for ensuring your room is clear by the end of the contract, if your belongings are not removed a charge will be incurred for the disposal of the items.​

Want to check out early?

We would advise you to consider Government guidelines on mixing households. If you are currently still living in the village and wish to return to your long-term home, please contact the Customer Contact Village on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk.

Checking out at the end of your contract

Your move-out date is the date shown as your ‘contract end date’ – you can find this on your contract and on the portal. Check out is before 10am to avoid incurring additional rental charges.

To avoid extra costs for cleaning, make sure you clean your bedroom and private bathroom and share the responsibility of shared areas with your flatmates. Everyone living in the flat is responsible for the condition it is in at the time of check-out. Refer to the online inventory form, completed when you moved in (available to view on the portal).

Your room will be inspected within 48 hours of your contract end date and a notification of any charges for cleaning and damage will be notified to you via email.​

Can I extend my stay until the end of summer?

You can extend your stay for up to eight weeks with prices starting from as little as £12.50pn. We’re also offering a two-week cancellation policy which gives you the flexibility to change your plans completely free of charge, should you need to. Meaning you can enjoy the summer months and take time out to explore your surroundings or relax knowing your belongings are stored safe and securely whilst you return home over the summer. Please contact the Customer Contact Village on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk for more information.​

Can someone help me move out?

Yes, you can have friends or family to help you move your belongings. To ensure the safety of our residents and staff, we would ask that you have a have a maximum of two people (from one household) to help you.

You and any person(s) helping you move should wear face coverings, wash your hands regularly, and maintain social distancing with other people – remember ‘hands, face, space’.

How do I get my deposit back?

At the end of your contract and once you have moved out of your room and returned your keys, your Village Team will conduct a check out inspection. If there is an amount which we need to recover in respect of breaches of your agreement, such as the costs of replacement or repair, these will need to be resolved before your deposit can be processed. Please ensure any sums due under your contract are paid prior to checking out. We will confirm any amounts we are claiming with you directly.

Once we have completed your check-out, you will receive an email from the Deposit Protection Service which explains how to log onto their website and retrieve your deposit.​

Life in your village

Your village team

It’s the job of the village team to ensure that you leave our accommodation having had a great experience. Your team is made up of a general manager, several customer service advisors and a maintenance operative. They’re on hand to assist you if you have any questions, concerns or just want to chat.

Locked yourself out of your room? Need to pick up a parcel? The reception team is your first point of call for any day to day queries.

Village Life events

Village Life is a free programme of events and activities*, hosted throughout the year to help you settle in and make new friends.

As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information

What’s included in your room

Items included in your kitchen and bedroom differ from village to village. Visit the resident portal to see a list of what your flat includes.

Prohibited

  • Drugs
  • Smoking in rooms (including electronic cigarettes)
  • Pets
  • Sticky tape on walls
  • Nails and screws in walls
  • Candles or incense
  • Hot plates, chip pans or deep fat fryers
  • Portable electric heaters
  • Mini-fridges, mini-ovens, or microwaves
  • Mains powered fairy lights
  • Extension leads
Your contents. Covered.

We’ve partnered with Endsleigh, the No.1 student insurance provider during your stay with us.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus, you’ll also be entered into a prize draw specifically for Campus Living Village residents, courtesy of Endsleigh!

Endsleigh have launched new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home. For more information on this and FAQs, including:

  • What is and what isn’t covered
  • Key exclusions – where cover isn’t provided
  • Policy excess – the amount you pay when you make a claim
  • How to make a claim
  • Personalise cover

Visit Endlseigh.co.uk

Security

What security is available at the accommodation?

We know that feeling secure and safe is really important to our residents, that’s why we have Service and Safety teams in our villages. Our villages have CCTV cameras and we conduct safety patrols for the safety of our guests.

What can I do if I lose my fob/keys?

If you lose your keys or fob please report this to the village team as soon as possible. We will be able to provide you access to your room whilst you try and find them. We can also provide you with a replacement is they are permanently lost. Please note you will be charged for replacement fobs and keys.

Support

We understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, remember there is help available.  

Our villages are communities, and we urge all our residents to look after one another. If you haven’t seen your neighbour for a couple of days, knock on their door and ask them if they want a chat over a cup of tea. If you have serious concerns about a resident, inform the village team immediately.  

There are lots of organisations, services and websites which can offer help. Your university will also have a range of support services which are open for you to use. Speak to staff at village reception who will be able to advise on how to access those services. 

Laundry

All of our villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website shown on the card and you’re ready to go.

Please note that the following villages will receive a free Wash Station card:

  • Arena Village
  • Burley Road
  • Okeford House
  • Belgrave View
  • Albert Court
  • McMillan Student Village
  • Prince Consort Village
  • Fitzroy and Wenlock Courts
  • Newport Student Village
  • Bonington Student Village
  • Peel Park Quarter
  • John Lester and Eddie Colman Courts

Full instructions of how to use the machines are on the wall of your village’s laundry room.

Collecting post

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.

You can find your village’s address in the resident portal.

Raise a maintenance request

Something not working correctly?

For anything urgent, let reception know as soon as possible. For everything else, submit a form via the resident portal.

Guest policy

Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. We ask that all guests are accompanied by the resident they are visiting whilst they are in the Village. Residents are responsible for their guest’s behaviour whilst they are in the Village and our teams reserve the right to refuse entry if there is any breach of the Village Rules, or if we believe their entry may cause a safety concern to staff, residents or other guests.

Recycling

We take recycling seriously and encourage all of our residents to sort their waste whenever possible. Every village offers recycling facilities which may differ from village to village. Ask your Village Team for more information and look out for signs around the village.

Paying your rent

Paying your rent

The payment dates for your rent are stated on your contract and can also be viewed on the resident portal. We will also send you a reminder email 21 days in advance of your payment date.

Rental payments are taken via direct debit or through reoccurring card payment. You can set up your preferred payment method on the resident portal.

Financial support

If you are applying for student finance, you can do so here.

We always try to align our payment dates with the receipt of student loans but this may not always be possible. Payments will still be required from you or your guarantor on the due dates in your agreement.

If you find yourself in financial difficulty, we urge you to speak to a member of your village team as soon as possible, so that we can discuss your situation and put you in touch with the appropriate university support.

Find out how and when to apply for student finance

 

COVID-19 safety

Information on the safety measures we’ve introduced and how we’ll support you if you need to self-isolate,  can be found on the Keeping you Safe page.