Living with us

Here you’ll find information on moving in, life in your village as well as important stuff like paying your rent.

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Your questions answered

What to expect on the day

You will be able to move in from the date your contract starts. You can find a copy of your contract in the resident portal.

You must arrange a check-in slot ahead of your move-in date*. In order to do this, you will need to complete an online induction which will then give you the option to choose the time and date you would like to check-in. A link to the induction will be emailed ahead of your move-in date. Once you have completed your induction and chosen your check-in slot, you will then be sent a scannable barcode, please bring this with you on the day.

On your day of arrival, head to reception to sign in and collect your keys – don’t forget to bring your scannable barcode, photographic ID such as your passport, driver’s licence or student ID.

There will be plenty of staff available on the day to make sure you find your way and help you settle in easily. Consider bringing a trolley to help transport your things to your room!

Details on parking and disabled facilities available at your village are available on the resident portal. You can also contact our Customer Contact Village on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk, for more information.

*Bournemouth University students will receive check-in information directly from the university and are therefore not applicable to the information above.

Committed to your safety

We understand this is an uncertain time and that’s why now more than ever it’s important to us that you feel comfortable and supported when you choose to live with us.

That’s why we’ve introduced a range of measures to give you peace of mind and to ensure you feel as safe as possible during your stay.

  • Enhanced cleaning and hygiene in our villages
  • Social distancing measures
  • Dedicated support if you need to self-isolate
  • 24/7 on-site support
  • Socially safe Village Life programme
  • Arrive up to two weeks early if you’re travelling from abroad, free of charge
  • Flexible check-in dates if your course is postponed*
  • No charge if you don’t get into your institution

To find out more about what we’re doing to give you peace of mind and to ensure you feel as safe as possible during your stay, click here.

*Terms and conditions apply

Moving in early

Want to move in earlier than planned?

If you are travelling from abroad and need to self-isolate prior to starting your studies, contact the Customer Contact Village on +44 (0)161 850 6664, or email contact@campuslivingvillages.co.uk.*

*Terms and conditions apply

Can’t arrive on your village’s specified check-in weekend?

If you are not able to arrive during the specified check-in dates, please let our team know by calling the out of hours number which can be found in the resident portal.

Buy essentials before you arrive

Be prepared ahead of move-in and order essential items from Noah’s Box. Bedding packs start from £58, with full student starter kits starting from £179. To place an order or browse their online shop, click here.

Find your neighbours early

We’ve created closed Facebook groups for most of our villages where we’ll share important info, including upcoming events and advice. It’s also a great way for you to chat to your new neighbours before you arrive!

To join your group, search on Facebook for ‘Official Group For (insert your village name here) 2020/21’. When joining the Facebook group, make sure that you are requesting to join the correct academic year – 2020/21.

*The Facebook groups for Lyme Regis House, Chesil House, Cranborne House and Okeford House (Bournemouth University) along with John Lester and Eddie Colman Courts and Peel Park Quarter (University of Salford) are managed by the universities.

Shipping

Our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take advantage of a £40 discount on your first order. Simply visit www.pinglocker.com/campuslivingvillages and use the promo code CLV40 when placing your order.

We cannot take responsibility for any lost or damaged items caused during collection/removal of your belongings.

 

Getting online

You have access to free unlimited, high-speed Wi-Fi. Open your internet browser when you’re in the village, fill in the registration form and that’s it. Just call ASK4 on +44(0)114 303 3232 if you need any support.​

Room inventory form

After you arrive, you will receive an email about completing a room inventory. It’s important that you fill the form in within the first few days of your arrival, because it’s a record of the condition of your room when you arrived, and it will be checked when you come to leave. Most importantly, it will help you get your deposit back.

You can also access the form through the resident portal.​

Your village team

It’s the job of the village team to ensure that you leave our accommodation having had a great experience. Your team is made up of a general manager, several customer service advisors and a maintenance operative. They’re on hand to assist you if you have any questions, concerns or just want to chat.

Locked yourself out of your room? Need to pick up a parcel? The reception team is your first point of call for any day to day queries.

Village Life events

Village Life is a free programme of events and activities*, hosted throughout the year to help you settle in and make new friends.

As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information

What’s included in your room

Items included in your kitchen and bedroom differ from village to village. Visit the resident portal to see a list of what your flat includes.

Prohibited

  • Drugs
  • Smoking in rooms (including electronic cigarettes)
  • Pets
  • Sticky tape on walls
  • Nails and screws in walls
  • Candles or incense
  • Hot plates, chip pans or deep fat fryers
  • Portable electric heaters or fans
  • Mini-fridges, mini-ovens, or microwaves
  • Mains powered fairy lights
  • Extension leads
Your contents. Covered.

We’ve partnered with Endsleigh, the No.1 student insurance provider during your stay with us.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus, you’ll also be entered into a prize draw specifically for Campus Living Village residents, courtesy of Endsleigh!

Endsleigh have launched new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home. For more information on this and FAQs, including:

  • What is and what isn’t covered
  • Key exclusions – where cover isn’t provided
  • Policy excess – the amount you pay when you make a claim
  • How to make a claim
  • Personalise cover

Visit Endlseigh.co.uk

Security

What security is available at the accommodation?

We know that feeling secure and safe is really important to our residents, that’s why we have Service and Safety teams in our villages. Our villages have CCTV cameras and we conduct safety patrols for the safety of our guests.

What can I do if I lose my fob/keys?

If you lose your keys or fob please report this to the village team as soon as possible. We will be able to provide you access to your room whilst you try and find them. We can also provide you with a replacement is they are permanently lost. Please note you will be charged for replacement fobs and keys.

Support

We understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, it is important to know what support services available to assist you. Speak to staff at the reception if you need signposting to support services.​

Laundry

All of our villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website shown on the card and you’re ready to go.

Please note that the following villages will receive a free Wash Station card:

  • Arena Village
  • Burley Road
  • Okeford House
  • Belgrave View
  • Albert Court
  • McMillan Student Village
  • Prince Consort Village
  • Fitzroy and Wenlock Courts
  • Newport Student Village
  • Bonington Student Village
  • Peel Park Quarter
  • John Lester and Eddie Colman Courts

Full instructions of how to use the machines are on the wall of your village’s laundry room.

Collecting post

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.

You can find your village’s address in the resident portal.

Raise a maintenance request

Something not working correctly?

For anything urgent, let reception know as soon as possible. For everything else, submit a form via the resident portal.

Guest policy

We are currently limiting the number of people accessing our accommodation which includes restricting overnight guests. This is to ensure we comply with the current government guidelines on mixing households. We will continue to monitor guidance and will relax these restrictions when it is safe to do so.

Recycling

We take recycling seriously and encourage all of our residents to sort their waste whenever possible. Every village offers recycling facilities which may differ from village to village. Ask your Village Team for more information and look out for signs around the village.

Paying your rent

The payment dates for your rent are stated on your contract and can also be viewed on the resident portal. We will also send you a reminder email 21 days in advance of your payment date.

Rental payments are taken via direct debit or through reoccurring card payment. You can set up your preferred payment method on the resident portal.

Financial support

If you are applying for student finance, you can do so here.

We always try to align our payment dates with the receipt of student loans but this may not always be possible. Payments will still be required from you or your guarantor on the due dates in your agreement.

If you find yourself in financial difficulty, we urge you to speak to a member of your village team as soon as possible, so that we can discuss your situation and put you in touch with the appropriate university support.

Find out how and when to apply for student finance

 

Moving in

What to expect on the day

You will be able to move in from the date your contract starts. You can find a copy of your contract in the resident portal.

You must arrange a check-in slot ahead of your move-in date*. In order to do this, you will need to complete an online induction which will then give you the option to choose the time and date you would like to check-in. A link to the induction will be emailed ahead of your move-in date. Once you have completed your induction and chosen your check-in slot, you will then be sent a scannable barcode, please bring this with you on the day.

On your day of arrival, head to reception to sign in and collect your keys – don’t forget to bring your scannable barcode, photographic ID such as your passport, driver’s licence or student ID.

There will be plenty of staff available on the day to make sure you find your way and help you settle in easily. Consider bringing a trolley to help transport your things to your room!

Details on parking and disabled facilities available at your village are available on the resident portal. You can also contact our Customer Contact Village on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk, for more information.

*Bournemouth University students will receive check-in information directly from the university and are therefore not applicable to the information above.

Committed to your safety

We understand this is an uncertain time and that’s why now more than ever it’s important to us that you feel comfortable and supported when you choose to live with us.

That’s why we’ve introduced a range of measures to give you peace of mind and to ensure you feel as safe as possible during your stay.

  • Enhanced cleaning and hygiene in our villages
  • Social distancing measures
  • Dedicated support if you need to self-isolate
  • 24/7 on-site support
  • Socially safe Village Life programme
  • Arrive up to two weeks early if you’re travelling from abroad, free of charge
  • Flexible check-in dates if your course is postponed*
  • No charge if you don’t get into your institution

To find out more about what we’re doing to give you peace of mind and to ensure you feel as safe as possible during your stay, click here.

*Terms and conditions apply

Moving in early

Want to move in earlier than planned?

If you are travelling from abroad and need to self-isolate prior to starting your studies, contact the Customer Contact Village on +44 (0)161 850 6664, or email contact@campuslivingvillages.co.uk.*

*Terms and conditions apply

Can’t arrive on your village’s specified check-in weekend?

If you are not able to arrive during the specified check-in dates, please let our team know by calling the out of hours number which can be found in the resident portal.

Buy essentials before you arrive

Be prepared ahead of move-in and order essential items from Noah’s Box. Bedding packs start from £58, with full student starter kits starting from £179. To place an order or browse their online shop, click here.

Find your neighbours early

We’ve created closed Facebook groups for most of our villages where we’ll share important info, including upcoming events and advice. It’s also a great way for you to chat to your new neighbours before you arrive!

To join your group, search on Facebook for ‘Official Group For (insert your village name here) 2020/21’. When joining the Facebook group, make sure that you are requesting to join the correct academic year – 2020/21.

*The Facebook groups for Lyme Regis House, Chesil House, Cranborne House and Okeford House (Bournemouth University) along with John Lester and Eddie Colman Courts and Peel Park Quarter (University of Salford) are managed by the universities.

Shipping

Our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take advantage of a £40 discount on your first order. Simply visit www.pinglocker.com/campuslivingvillages and use the promo code CLV40 when placing your order.

We cannot take responsibility for any lost or damaged items caused during collection/removal of your belongings.

 

Getting online

You have access to free unlimited, high-speed Wi-Fi. Open your internet browser when you’re in the village, fill in the registration form and that’s it. Just call ASK4 on +44(0)114 303 3232 if you need any support.​

Room inventory form

After you arrive, you will receive an email about completing a room inventory. It’s important that you fill the form in within the first few days of your arrival, because it’s a record of the condition of your room when you arrived, and it will be checked when you come to leave. Most importantly, it will help you get your deposit back.

You can also access the form through the resident portal.​

Life in your village

Your village team

It’s the job of the village team to ensure that you leave our accommodation having had a great experience. Your team is made up of a general manager, several customer service advisors and a maintenance operative. They’re on hand to assist you if you have any questions, concerns or just want to chat.

Locked yourself out of your room? Need to pick up a parcel? The reception team is your first point of call for any day to day queries.

Village Life events

Village Life is a free programme of events and activities*, hosted throughout the year to help you settle in and make new friends.

As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information

What’s included in your room

Items included in your kitchen and bedroom differ from village to village. Visit the resident portal to see a list of what your flat includes.

Prohibited

  • Drugs
  • Smoking in rooms (including electronic cigarettes)
  • Pets
  • Sticky tape on walls
  • Nails and screws in walls
  • Candles or incense
  • Hot plates, chip pans or deep fat fryers
  • Portable electric heaters or fans
  • Mini-fridges, mini-ovens, or microwaves
  • Mains powered fairy lights
  • Extension leads
Your contents. Covered.

We’ve partnered with Endsleigh, the No.1 student insurance provider during your stay with us.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus, you’ll also be entered into a prize draw specifically for Campus Living Village residents, courtesy of Endsleigh!

Endsleigh have launched new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home. For more information on this and FAQs, including:

  • What is and what isn’t covered
  • Key exclusions – where cover isn’t provided
  • Policy excess – the amount you pay when you make a claim
  • How to make a claim
  • Personalise cover

Visit Endlseigh.co.uk

Security

What security is available at the accommodation?

We know that feeling secure and safe is really important to our residents, that’s why we have Service and Safety teams in our villages. Our villages have CCTV cameras and we conduct safety patrols for the safety of our guests.

What can I do if I lose my fob/keys?

If you lose your keys or fob please report this to the village team as soon as possible. We will be able to provide you access to your room whilst you try and find them. We can also provide you with a replacement is they are permanently lost. Please note you will be charged for replacement fobs and keys.

Support

We understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, it is important to know what support services available to assist you. Speak to staff at the reception if you need signposting to support services.​

Laundry

All of our villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website shown on the card and you’re ready to go.

Please note that the following villages will receive a free Wash Station card:

  • Arena Village
  • Burley Road
  • Okeford House
  • Belgrave View
  • Albert Court
  • McMillan Student Village
  • Prince Consort Village
  • Fitzroy and Wenlock Courts
  • Newport Student Village
  • Bonington Student Village
  • Peel Park Quarter
  • John Lester and Eddie Colman Courts

Full instructions of how to use the machines are on the wall of your village’s laundry room.

Collecting post

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.

You can find your village’s address in the resident portal.

Raise a maintenance request

Something not working correctly?

For anything urgent, let reception know as soon as possible. For everything else, submit a form via the resident portal.

Guest policy

We are currently limiting the number of people accessing our accommodation which includes restricting overnight guests. This is to ensure we comply with the current government guidelines on mixing households. We will continue to monitor guidance and will relax these restrictions when it is safe to do so.

Recycling

We take recycling seriously and encourage all of our residents to sort their waste whenever possible. Every village offers recycling facilities which may differ from village to village. Ask your Village Team for more information and look out for signs around the village.

Paying your rent

Paying your rent

The payment dates for your rent are stated on your contract and can also be viewed on the resident portal. We will also send you a reminder email 21 days in advance of your payment date.

Rental payments are taken via direct debit or through reoccurring card payment. You can set up your preferred payment method on the resident portal.

Financial support

If you are applying for student finance, you can do so here.

We always try to align our payment dates with the receipt of student loans but this may not always be possible. Payments will still be required from you or your guarantor on the due dates in your agreement.

If you find yourself in financial difficulty, we urge you to speak to a member of your village team as soon as possible, so that we can discuss your situation and put you in touch with the appropriate university support.

Find out how and when to apply for student finance