Terms & Conditions
These terms and conditions shall apply to the customers who access, and wish to purchase goods from, the Village Shop. Please read these terms carefully before ordering any goods.
These are the terms and conditions of Campus Living Villages UK Limited (CLV) of 7th Floor, Digital World Centre, 1 Lowry Plaza, Salford Quays, Manchester, United Kingdom, M50 3UB and company number 06604874, which is the company that sells goods via the Village Shop. If you access the Village Shop you agree to be bound by these terms and conditions.
CLV’s trading address is Digital World Centre, 1 Lowry Plaza, The Quays, Salford, M50 3UB and its VAT number is GB 945 6523 02.
By placing an order through the Village Shop you warrant that you are legally capable of entering into binding contracts.
When you submit an order via the Village Shop you will receive confirmation of your order via email (the Confirmation Email). This will give you estimated timescales as to when the goods will be ready to collect from your Village reception.
The contract to sell goods to you only relates to those goods listed in the Confirmation Email.
Payment for the goods shall be due when you submit your order.
Prices for goods on the Village Shop may vary. All prices are subject to amendment at CLV’s discretion.
The price payable for the goods shall be the price shown on the Village Shop at the time you place your order.
All prices are inclusive of Value Added Tax which is charged at the appropriate rate.
All goods will be available for collection from the reception of the Village in which you reside. Delivery will take place when you collect and sign for the goods.
Whilst CLV makes every effort to ensure that goods are available for collection on the day we specify within your Confirmation Email, we cannot guarantee availability on that day or accept liability for delays for any reason whatsoever.
Orders placed within 5 days of your intended check-in date may not be available when you check in.
All orders are subject to stock availability.
CLV reserves the right to stop an order at any time if it suspects that the transaction may be fraudulent.
4. Returns and Exchanges
If you change your mind after you’ve placed your order and no longer want something you’ve ordered through the Village Shop before you receive it, or if you are no longer going to be staying in the Village (and your accommodation agreement has been terminated in accordance with the terms of that agreement), please let us know and we will provide you with a full refund.
If you change your mind and no longer want an item that you have received, you may return any goods within 14 days of Delivery except where:
- the goods were sealed for health protection or hygiene reasons and you have unsealed them; or
- the goods have been inseparably mixed after Delivery.
If your order consists of multiple items and they are Delivered on different days, the cancellation period in respect of your whole order ends on the day 14 days after you collect and sign for the last item.
To return any goods you should:
- contact CLV by emailing email@example.com with the email subject ‘Village Shop – Cancel My Order’. You will need to include your name, Village and room number, details of the goods you wish to return and your telephone number and email address within the email. You will then receive an email from CLV confirming receipt of your request; and
- return the goods to your Village reception where it will be assessed whether or not the item/s are in a fit state for return. Items do not need to be in their original packaging but must be in a sellable condition.
Refunds will be made in full but, where you are returning goods that have been Delivered to you, CLV reserve the right to deduct any amount equal to any diminishment in value of the goods as a result of you handling them beyond what is necessary to establish the nature, characteristics and functioning of the items.
You will be refunded using the same payment method originally used by you to make the payment.
If you cancel your order before the goods are Delivered to you, you will receive a refund no later than 14 days after cancelling your order.
If you are returning goods you will be refunded no later than 14 days after you return the goods to your Village in accordance with these terms, and you will receive an email confirming that this refund has been made.
If an item is faulty please contact CLV as soon as possible by emailing firstname.lastname@example.org with the email subject ‘Village Shop – Faulty Item’. You will need to include your name, Village and room number, details of the goods you consider faulty and of the fault, and whether you would prefer a refund or replacement. CLV will then get in touch with you to arrange an appropriate remedy.
If you have placed an order and you are no longer going to be staying in the Village (and your accommodation agreement has been terminated in accordance with the terms of that agreement) please contact CLV by emailing email@example.com with the email subject ‘Village Shop – Goods no longer required’. You will need to include your name, Village and room number.
5. Events outside our control
CLV will not be liable or held responsible for any failure to perform, or delay in performance of any of its obligations to you cause by events outside of CLV’s reasonable control (a Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond CLV’s reasonable control including (but not limited to): strikes, lock-outs or other industrial action, civil commotion, war (whether declared or not), terrorist attacks or threats of terrorist attack, fire or natural disaster, impossibility of the use of public or private transport and telecommunications networks, and any laws or restrictions passed by any government.
The use of the Village Shop and any contracts formed will be governed by English law. The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions, including orders for goods.
All products are sold on the basis that they are for personal, domestic use only.
CLV will make reasonable endeavours to verify the accuracy of any product or pricing information
CLV will incur no liability whether in contract, tort(including negligence) or otherwise for incidental, special loss or damage, any loss of profit (direct or indirect), loss of sales, loss of data, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection with the performance or non-performance of its obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
Nothing in these terms and conditions is intended to affect your statutory rights nor shall they exclude or restrict CLV’s liability for death or personal injury caused by its negligence, for breach of your legal rights in relation to the products or for any other liability it would be unlawful to exclude or restrict.
CLV’s liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
If any provision of these terms and conditions is held to be invalid or unenforceable by a court no other provisions shall be affected.
You may not assign or transfer any of your rights to any third party without CLV’s permission in writing.
CLV may assign or transfer any of our rights of subtract any of our obligations under these terms and conditions to a third party.
CLV reserved the right to revise and amend these terms and conditions from time to time. You will subject to the terms and conditions that are in force at the time that you order goods from the Village Shop.
These terms and conditions supersede all previous terms and conditions, representations, undertakings and agreements.