We want you to feel comfortable and supported whilst living with us. That’s why we’ve introduced a range of measures to give you peace of mind and ensure you feel as safe as possible during your stay.
Residents and staff will be required to adhere to social distancing rules in line with government guidance.
The number of people allowed in lifts, laundry and communal spaces at any one time will be restricted and there will be a one-way system throughout our villages
Onsite maintenance and housekeepers
All of our villages have a dedicated housekeeping and maintenance team who keep our buildings clean, hygienic and well maintained at all times.
If our team members need to access your room for maintenance or housekeeping reasons, you will be given prior notice and they will ensure they do so safely.
Enhanced cleaning and hygiene
An enhanced cleaning regime has been introduced, including regular cleaning of all communal high touch points such as handrails, door handles and push buttons to ensure that we maintain hygiene within our villages.
Hand sanitiser stations are being installed at entry and exit points in our villages.
Dedicated support if you need to self-isolate
If you are showing symptoms of coronavirus or have been in contact with someone who has tested positive, you should self-isolate. You must let your reception team know by texting the Customer Contact Village on 0161 850 6664 who will organise for help and support, should you need it.
There are multiple ways to stay connected with your village team if you prefer to limit your face to face interactions. You can contact the Customer Contact Village by calling 0161 850 6664 or speaking to them via webchat which is accessible on the contact page. They will then pass on any important information about yourself to your village team.
Staff available 24/7
Our friendly village teams work around the clock, every day of the year, to ensure you always have someone to speak to should you need our help or support.
Socially safe Village Life programme
We will be adding more virtual events to our Village Life events programme as well as more face to face events for smaller groups to ensure you can engage with your village community safely.