We are experts in providing safe, sociable student accommodation with a real sense of community. We look after 12,000 residents in 27 locations across the UK and work closely with our partner universities to deliver a student experience that is as unique as the city and institution our villages serve.
As well as being an extra pair of hands on move-in day, we’re here to provide support pre-arrival too. Here’s some of the most asked questions.
Residents’ welfare is our priority
Staff assistance is available 24/7. Should you be concerned about the welfare of a resident, you can get in touch with our customer service team on 0161 850 6664 who will contact the appropriate village team immediately. Their opening hours are 9am – 8pm Monday – Friday, 9am – 5pm Saturday and Sunday.
Being a guarantor
All students booking with us need to provide a guarantor. This should be an adult who is willing to meet the terms and conditions of the agreement, should the student not be able to. The guarantor is jointly financially liable if the rent becomes overdue.
The rental payment dates for each village are stated on the tenancy agreement. Reminders will also be sent to residents via email 21 days in advance of the payment date. We are only able to discuss the student’s booking with you when you are confirmed as their guarantor or if the student has provided us with their consent, in writing.
Committed to our residents’ safety
We understand this is an uncertain time and that’s why now, more than ever, it’s important to us that residents feel comfortable and supported.
That’s why we’ve introduced a range of measures to ensure they feel as safe as possible during their stay.
> Enhanced cleaning and hygiene in our villages
> Social distancing measures
> Dedicated support if our residents need to self-isolate
> 24/7 on-site support
> Socially safe Village Life programme
> Arrive up to two weeks early if our residents are travelling from abroad, free of charge
> Flexible check-in dates if their course is postponed*
To find out more about what we’re doing to give you peace of mind and to ensure our residents feel as safe as possible during their stay, click here.
The safety of our residents and staff is our number one priority. That’s why all our sites have 24/7 staff assistance. Our villages have CCTV cameras around the building and we conduct patrols for the safety of our residents.
We operate in accordance with the ANUK National Code of Standards for Student Accommodation which is designed to ensure large student landlords deliver a distinct set of standards to students.
Question not answered here?
If you have a question that is not answered on this page, visit our Living with Us page which has lots of useful information for new and existing residents.
Still want to speak to someone? You can contact our Customer Contact Village on 0161 850 6664 or email firstname.lastname@example.org.