Moving out

Moved out already? Moving out at the end of your contract? We’re sad to see you leave but hope that you’ve enjoyed your stay with us and will be back next term.

Our villages remain open with staff available 24 hours a day, and you can stay in your room until the end of your contract. If you need to stay longer, please call 0161 850 6664 to discuss the options available to you. 


Checking out at the end of your contract

Your move-out date is the date shown as your contract end date – you can find this on your contract and on the portal. Check out is before 10am on your day of departure. 

You will receive an email from your village ahead of your move-out date with details on how to check-out of the village safely, including information on shipping providers, who is allowed into the village to help you move your belongings and parking options available  

To avoid extra costs for cleaning, make sure you clean your bedroom and bathroom and share the responsibility of shared areas with your flatmates. Everyone living in the flat is responsible for the condition it is in at the time of check-out. Refer to the online inventory form completed when you moved in (available to view on the portal). 

Your room will be inspected at the end of your contract and detail of any charges for cleaning and damage will be notified to you via email.  

Can I extend my stay until the end of summer?

We will endeavour to extend your contract until 31 August. To enquire about this, contact our Customer Contact Village on 0161 850 6664. Terms and conditions apply.  


How do I get my deposit back?

At the end of your contract and once you have moved out of your room and returned your keys, your Village Team will conduct a check out inspection. If there is an amount which we need to recover in respect of breaches of your agreement, including the costs of replacement or repair, these will need to be resolved before your deposit can be processed. Please ensure any sums due under your contract are paid prior to checking out. We will confirm any amounts we are claiming with you directly. 

Once we have completed your check-out, you will receive an email from the Deposit Protection Service which explains how to log onto their website and retrieve your deposit.